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Frequently Asked Questions
I lost access to ColorSlurp Pro? What should I do?
Clicking the "Restore Purchase" button in ColorSlurp's pro settings page should unlock pro. The button is right below the purchase button. Just make sure you sign in with the same Apple ID you used to originally purchase the app. Restarting your computer can sometimes also help.
The magnifier only picks colors from my desktop background.
Due to the new security features of Mac OS Catalina and above, you must must enable screen recording for ColorSlurp in system settings.
Go to System Settings > Privacy & Security > Screen Recording and check the checkbox for ColorSlurp. If ColorSlurp isn't there, click the plus button and select it from the applications folder.
My color palettes aren't syncing though iCloud.
Read our trouble shooting page here: Trouble shooting iCloud sync
Can I choose a different default color format instead of hex?
Yes you can! You can choose the default color format, along with two other preferred formats in ColorSlurp's preferences. Learn More
Why does a color change when using the CMYK sliders?
CMYK is a color format used primarily in the printing industry. RGB and CMYK are two different ways of representing colors, and each has a different gamut (or range) of colors they support. CMYK supports fewer colors than RGB. This means that an RGB color can't always be represented in CMYK because the color is not within the CMYK gamut's range of values.
Why do picked colors not always match the original?
Most likely it's a color profile mismatch. Click here for more information.
I found a bug!
Contact us and we'll figure out how to squash it!
I love ColorSlurp! What should I do?
Write a review on the App Store and share your love on social media!