Frequently Asked Questions
If you can't find what you're looking for, or you found a bug, contact us!.
General FAQ
When switching between RGB and CMYK colors, you may notice slight color changes due to their different gamut ranges.
CMYK is a color format used primarily in the printing industry. RGB and CMYK are two different ways of representing colors, and each has a different gamut (or range) of colors they support. CMYK supports fewer colors than RGB. This means that an RGB color can't always be represented in CMYK because the color is not within the CMYK gamut's range of values.
Purchases FAQ
In the Pro tab of ColorSlurp's settings, click the "Restore Purchase" button. The button is right below the purchase button.
If that doesn't work:
- Make sure you sign in with the same Apple ID that you used to originally purchase the app.
- Restart your computer or device.
- Make sure you have a working internet connection.
If you still can't unlock pro, contact us and we'll do our best to help!
Go to the account tab in ColorSlurp's settings, and sign in with the same account you used to purchase Pro on the website.
Note: Purchasing ColorSlurp on the web is currently exclusive to the Mac Beta version. When ColorSlurp exits beta, your web purchase will be available across all devices. For the standard version, please visit the Mac App Store.
Since the app requires ongoing updates and improvements, a one-time purchase isn’t available. ColorSlurp is built by a tiny tiny team, and your support helps us keep making ColorSlurp better for everyone!
If you purchased ColorSlurp Pro on the App Store, you can request a refund directly from Apple. We cannot issue refunds directly for purchases made on the App Store.
If you purchased ColorSlurp Pro on our website, contact us—we're happy to help! We handle refund requests on a case-by-case basis, and while they're not guaranteed, we'll do our best to make things right.
Sync FAQ
Occasionally iCloud sync can be slow, however if ColorSlurp does'nt sync after a while, try the below steps:
- Syncing on Mac and iOS requires ColorSlurp PRO, so make sure it shows as purchased in ColorSlurp's preferences on both devices.
- Turn on iCloud sync in ColorSlurp's settings/preference on all devices you want to sync. Go to: ColorSlurp > Settings > General > "Sync Collections with iCloud".
- Make sure you're signed in with the same iCloud account across Mac and iOS.
- Quit and relaunch both apps, then allow a minute or two for them to update.
- Try restarting your Mac/iPhone.
- Also check out this support article from Apple: Troubleshooting iCloud Sync on iOS
If you're still having issues, please contact us.
Magnifier FAQ
ColorSlurp never tracks you or stores your data. In order for the magnifier to access colors from your screen, ColorSlurp needs to be able to see it, which is why it asks for screen recording permission.
When picking a color, the magnifier takes a small 32x32 pixel screenshot in the center of where the magnifier is located, then zooms and displays the image and gets the color from it. This only happens when the magnifier is visible and the mouse is moved. The image is never saved and ColorSlurp does not store any screen recording data.
Unfortunately Apple combines screen and audio recording into a single permission, and has not allowed developers to only request accessing the screen when the app is in use.
If you'd like, you can also read our privacy policy here: https://colorslurp.com/legal
Feel free to contact us if you have any questions or concerns.
Due to the new security features of Mac OS Catalina and above, you must must enable screen recording for ColorSlurp in system settings.
Learn how to enable screen recordingUsually completely removing an app from the screen recording settings, then adding it back will fix it:
- Quit ColorSlurp
- Open the screen recording System Settings page (found under privacy and security).
- Click on ColorSlurp in the list, then click the minus button to remove it.
- Click on the plus button, then find and select the ColorSlurp application. If using the beta version, make sure to select that version of the app.
- Make sure the checkbox is switched on for ColorSlurp in the list.
- Reopen ColorSlurp and the magnifier should work now!
Alternatively, you can run the following command in the terminal which will reset all of ColorSlurp's permissions. You can then try re-enabling screen recording:
tccutil reset All com.IdeaPunch.ColorSlurp
If you're still having trouble, please contact us
Most likely this is from a color profile mismatch.
In order to pick accurate colors, you must make sure that your display, your application, and ColorSlurp all use the same color profile. If you’ve picked a color from an image and the values are not correct, most likely the image’s color profile is different.
Click here for more information.